Rahman , Zuhimi Abd, and Nur Riza Mohd Suradi. “Penambahbaikan Prinsip Umi: Satu Analisis Terhadap Kajian Awam Negeri Kelantan Menerusi Model Kano”. Journal of Quality Measurement and Analysis 21, no. 4 (December 12, 2025): 373–387. Accessed January 10, 2026. https://jqma.ukm.my/index.php/jqma/article/view/70.