RAHMAN , Zuhimi Abd; SURADI, Nur Riza Mohd. Penambahbaikan Prinsip Umi: Satu Analisis Terhadap Kajian Awam Negeri Kelantan Menerusi Model Kano. Journal of Quality Measurement and Analysis, [S. l.], v. 21, n. 4, p. 373–387, 2025. DOI: 10.17576/jqma.2104.2025.19. Disponível em: https://jqma.ukm.my/index.php/jqma/article/view/70. Acesso em: 12 feb. 2026.