NUR SYASYA SAHIRA M.S.; YAKOB, Rubayah; HAFIZUDDIN-SYAH B.A.M.; REDZUAN, Hendon; NURUL HIDAYAH M.R. Instrumen Kualiti Perkhidmatan Industri Takaful: Perbandingan antara SERVQUAL dan Piagam Perkhidmatan Pelanggan Takaful. Journal of Quality Measurement and Analysis, [S. l.], v. 21, n. 1, p. 321–339, 2026. DOI: 10.17576/jqma.2101.2025.20. Disponível em: https://jqma.ukm.my/index.php/jqma/article/view/420. Acesso em: 3 oct. 2026.