Nur Syasya Sahira M.S., Yakob, R., Hafizuddin-Syah B.A.M., Redzuan, H., & Nurul Hidayah M.R. (2026). Instrumen Kualiti Perkhidmatan Industri Takaful: Perbandingan antara SERVQUAL dan Piagam Perkhidmatan Pelanggan Takaful. Journal of Quality Measurement and Analysis, 21(1), 321–339. https://doi.org/10.17576/jqma.2101.2025.20